Frequently Asked Questions

Payments

All orders for products must be prepaid at the time of the order. Checks can be mailed to our office or deposited directly into our account at any branch of Bank of America. Visa, MasterCard and PayPal are also accepted.

Credit card processing services have recently dramatically raised the fees charged to process electronic transitions such as those using credit or debit cards. The fees vary from card to card and can be as high as 6.5% of the value of the transaction. This is mainly due to the increased use of corporate and other types of reward cards which feature cash rebates or other types of rewards. Due to the high fees charged by credit card processing companies, a 4.5% processing fee will be added for credit/debit card or other types of electronic payments. Individual credit card transactions are limited to a maximum of $6000. 

Checks must be from a US or Canadian bank. Money orders are not accepted. Non-Canadian international customers may pay for purchases via wire transfer. Wire transfer fees will be collected from the customer.

Shipping

Most of the products sold by Diamond Safety Concepts are shipped to our customers via common carrier. Shipping arrangements are almost always arranged by the product's manufacturer. Small orders will often be shipped by UPS, FedEx or USPS. Larger orders are typically shipped by truck.

Most residential deliveries will incur a residential surcharge based on the address. Liftgate service, if required, is also an extra charge item. Commercial address deliveries must be open to accepting a delivery at any time during normal business hours without advance notification. Commercial addresses must also have a loading dock with pallet jack, a customer provided forklift or the staff on hand to manually unload the ordered material by hand.

Diamond Safety Concepts does not assume responsibility for problems associated with the delivery of the products which we sell. Should a problem occur, we will assist our customers in the resolution of the problem to the best of our ability, however the ultimate responsibility for any delivery related problem lies with the shipping company. It is the customers' responsibility to inspect all deliveries and confirm that everything is in good order. Any problems observed should be fully documented and presented to the delivery agent immediately.

Returns

Most products ordered from Diamond Safety Concepts may be returned for a partial refund, subject to the policies of the product's manufacturer. Some products may not be eligible for return. Only material that is in an unused, resalable condition can be considered for a possible return. It is the customer's responsibility to understand the return policy associated with any product purchased from Diamond Safety Concepts. Returns, if allowed, will be subject to a restocking fee. The customer is responsible for all shipping costs both outgoing and for the return shipment.

Warranties

Most products sold by Diamond Safety Concepts are covered by the manufacturers' limited warranty. The manufacturers' warranty, if any, is the only warranty associated with the products sold by Diamond Safety Concepts. Warranty coverage and the resolution of warranty claims is provided solely by the manufacturer, which retains full responsibility for all aspects of their warranty's terms.

Diamond Safety Concepts does not offer any guaranty or warranty in addition to that which has been offered by the product manufacturer.

Product Colors

Many of the products that we offer are offered in a variety of color options. Whenever possible, images of the available color options are displayed on the individual product's detail page. These color images are approximations. Due to die lot variations and the way these images display on individual monitor screens, the actual color of any product may differ from what is displayed on the Diamond Safety Concepts web site. 

California Prop 65 Warning

Businesses operating within the State of California are now required to post a warning to their customers if there may be a chance that a product offered by the business might contain chemicals known by the State to cause cancer. While we have no evidence that any of the products offered by Diamond Safety Concepts fall into this category we are required to post the following warning to our customers. 

Some of the products displayed on this web site contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.